We are seeking a proactive and empathetic Workplace Coordinator to oversee a team of client relations specialists. In this role, you will guide your team in building and maintaining strong relationships with our valued clients, ensuring their satisfaction, resolving issues efficiently, and supporting the growth and retention of our client base. The ideal candidate is a customer-focused leader with exceptional communication skills and a passion for delivering top-notch service.
Key Responsibilities:
- Lead and mentor a team of client relations specialists, providing guidance, support, and professional development.
- Oversee day-to-day client interactions, ensuring the team delivers exceptional customer service and addresses client needs promptly.
- Act as the escalation point for complex client issues, working to resolve concerns efficiently and effectively.
- Collaborate with internal teams to ensure client expectations are met and services are delivered with excellence.
- Monitor client satisfaction levels and implement strategies for improvement where needed.
- Contribute to client retention efforts by maintaining strong relationships and identifying opportunities for growth.
- Analyze client feedback and data to identify trends, potential risks, and opportunities to enhance the client experience.
- Prepare and present reports on client relations metrics and team performance to senior management.
- Foster a customer-centric culture within the team, promoting a positive and professional working environment.
Job Requirements:
- Proven experience in a supervisory or leadership role, preferably within client relations, customer service, or account management.
- Strong communication skills, both verbal and written, with the ability to articulate ideas clearly and professionally.
- Excellent problem-solving and conflict-resolution skills with a focus on finding solutions that enhance client satisfaction.
- Empathetic and proactive leadership style, with the ability to motivate and engage team members.
- Demonstrated ability to manage multiple priorities, meet deadlines, and thrive in a fast-paced environment.
- Strong customer service orientation with a passion for delivering high-quality client experiences.
- Proficiency in Microsoft Office Suite and CRM systems.
- Bachelor's degree in business, communications, or a related field preferred.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.