Responsibilities:
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Your Mission:
As a WSA Concierge, you're the heart of our vibrant workspaces. Your goal? Deliver unforgettable experiences that inspire our tenants and make WSA the best place to work and play.
Your Impact:
- Champion WSA's service standards, creating a safe, productive haven that sparks innovation.
- Mastermind seamless operations, from amenity bookings, mail delivery, and seamless access to our amenities.
- Forge a sense of community, surpassing tenant expectations at every turn.
Your Partnerships:
- Liaise with third-party operators like fitness centers, restaurants, and conferencing teams.
- Collaborate to drive revenue, craft compelling programming, and market our amenities.
Your Touch:
- Design a warm, welcoming experience that wows tenants and guests alike.
- Tap into tenant needs, working with our team to blow their expectations away.
- Gather feedback, tackle issues head-on, and elevate our offerings.
Your Domain:
- Command IT, vendors, and logistics like a pro.
- Maintain pristine tenant areas, front desks, bars, pantry, and storage areas.
- Track supplies, budgets, and feedback like a hawk.
Your Stage:
- Manage room bookings and inquiries with lightning speed.
- Host dazzling tours and onboard tenants with ease.
- Partner with property management to address every need.
Your Spotlight:
- Collaborate with the WSA teams to craft engaging programming.
- Oversee event logistics, ensuring a flawless experience.
- Measure success, identifying areas to elevate further.
- Connect tenants with all WSA services.
Your Wellness Focal Point:
- Ensure the Water Lounge shines, with controlled access and sparkling cleanliness.
Requirements:
Qualifications:
- Customer Service Rockstar: 3+ years delivering exceptional service in luxury settings. You live for exceeding expectations!
- Relationship Builder: Adept at fostering strong bonds with clients and partners. People love working with you!
- Communication Pro: Your verbal and written skills are top-notch. You can tackle complex conversations with ease and grace.
- Problem-Solving Wizard: You turn obstacles into opportunities with your quick, elegant solutions. No challenge too great!
- Concierge Extraordinaire: Proven track record arranging transport, bookings, events, and insider tips like a pro.
- Tech Savvy: Master of property software, Microsoft Office, and always ready to embrace new tools.
- Multitasking Master: Juggle multiple tasks and deadlines with poise under pressure. You get things done!
- Discretion is Your Middle Name: You handle sensitive info with utmost confidentiality. Trustworthy to the core.
- Luxury Service Expert: You intuitively understand the high-end client experience. Luxury hotel/residential experience a huge plus!
- Team Player & Leader: Collaborative spirit with a touch of leadership flair when needed. You elevate your team!
- Flexibility is Your Superpower: Evenings, weekends, holidays - you're there for your building and tenants, always.
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick & Company Observed Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- Team Member Referral Program - $250 for any referrals if your referral stays for 3 months, we are always looking for great candidates at fine dining places that have like-minded individuals.
The base pay range for this position is a salary range of $28.00 - $35.00 per hour. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.
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