Description:
The role of this position is to build loads, load trucks (both company and customer vehicles), and assist with maintenance of an efficient, clean, safe, and well-operated lumberyard. As a key point of contact with customers, this position is charged with providing excellence in customer service.
Responsibilities
- Meets and greets contractors and do-it-yourselfers while providing exceptional customer service by assisting with the selection and loading of materials.
- Accurately pulls and stages materials to be picked up or delivered to ensure schedules are met.
- Contributes to maintaining the inventory in the yard by conducting cycle counts, keeping the yard organized, and ensuring the correct material is shipped and received.
- Properly uses and maintains all equipment.
- Commits to continued learning on products, packages, procedures, and more.
- Knows and follows all applicable safety rules and procedures.
- Knows and follows all applicable rules and procedures regarding sales and inventory management.
- Accurately distributes and places all specified building materials as indicated on the order ticket.
- Responsible for having the pulled product neatly placed and appearing as orderly and presentable as possible.
- Cleans up and properly disposes of all debris.
- Is alert to things that need to be done and, without being asked, takes initiative to see that they get done.
Requirements:
Education & Experience
- Knowledge of all applicable building material products.
- Previous experience in a customer service environment.
- Ability to follow all safe and applicable methods of transporting material from the delivery vehicle, by way of stairways, elevators and boom operations, to the point of stocking/delivery.
- Must be knowledgeable, trained, capable and licensed/certified by to operate forklift equipment, if needed, often transporting heavy and awkward loads.
- Computer literacy and knowledge of current office technology.
- Strong communication skills.
- Ability to work independently with limited supervision.
- High school diploma.
Work Environment
- Work is performed in the yard.
Physical Demands
- Standing - Occasionally
- Walking - Frequently
- Sitting - Rarely
- Handling/Gripping - Frequently
- Reaching Outward - Frequently
- Reaching above Shoulder - Frequently
- Climbing - Occasionally
- Crawling - Never
- Squatting or Kneeling - Frequently
- Bending - Frequently
- Lifting/Carrying - Must be able to lift and move 115 lbs. using safe lifting techniques
- Pushing/Pulling - Frequently
- PPE Requirement - None
Work Hours
- Position is full-time. Occasional overtime may be required.
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