Job DescriptionYum! People Technology COE is looking for a leader of Restaurant People Technology for our In Store Operations. This person is responsible for overseeing the optimization of technology systems within our restaurants. This role focuses on improving the employeeexperience and equipping our Restaurant General Managers with the tools and insights they need to build and retain amazing teams that delivers an outstanding Customer Experience, improve operational efficiency, and support business growth. This role is pivotal in driving the restaurant's digital transformation and ensuring that technology is used effectively to enhance both customer experience and operational efficiency.The Restaurant Technology Leader will be responsible for creating a strategy, Product Roadmap and execution plan for our restaurant level employee technology roadmap. The role involves managing all aspects of restaurant technology including LMS, ATS and other technologies. The leader will work closely with various departments to ensure that technology solutions align with business goals and improve the overall employee experience.Salary Range: $139,000 to $163,500 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.Key Responsibilities:
- Technology Strategy Roadmap: Lead the development and implementation of a technology roadmap that aligns with our restaurant's operational and strategic goals with key focus areas being (but not limited to)
- LMS Portals - Create approach to have one front end portal to access learning content which would result in reduction of 3rd party spend for custom portals and loss of feature parity.
- ATS- Act as lead to standardize and consolidate both ATS and employment marketing solutions for restaurant level roles
- Product Roadmap of future People Technology products that will enhance the employee experience, provide deep data-driven insights and ultimately benefit the Customer Experience
- Establish Technology Brand standards for our Franchisee partners
- Employee Experience Enhancement: Collaborate with HR field facing teams to improve employee experience with regards to technology and digitization.
- Cybersecurity & Compliance: Ensure that all technology systems adhere to relevant industry regulations and data protection standards.
- Vendor Management: Manage relationships with technology vendors and service providers to ensure that systems are cost-effective, reliable, and scalable.
- Innovation & Trends Monitoring: Stay informed of emerging technologies and trends in the restaurant industry, such as AI, robotics, and IoT, and evaluate their potential application to improve operations and employee experience.
- Partnership & Stakeholder Management: Work in close partnership with our Digital and Technology, Operations and People groups to ensure a holistic, integrated strategy that is fully aligned with all stakeholders to create shared ownership, priority management and effective resourcing to enable flawless execution.
Key Skills & Qualifications:
- Education: Bachelor's degree in Information Technology, Computer Science, or related field.
- Experience:
- Minimum 12+ years of experience in technology leadership, preferably within QSR restaurant industry.
- Proven track record in managing technology rollouts across multiple locations.
- Technical Skills:
- Strong knowledge of key employee systems that drive employee experience
- Proficiency in project management methodologies (Agile, Scrum, Waterfall).
- Soft Skills:
- Excellent leadership and team management skills.
- Strong problem-solving abilities and analytical mindset.
- Ability to communicate technical concepts to non-technical stakeholders.
- Adaptability to a fast-paced and ever-evolving industry environment.
Preferred Qualifications:
- Experience with emerging technologies like AI, automation, and robotics in the restaurant or food service industry.
- Previous experience working in a multi-unit restaurant chain or franchise environment.
- Knowledge of data privacy regulations and PCI compliance.
Work Environment:
- Based in the corporate office with regular visits to restaurant locations for technology rollouts, audits, and troubleshooting.
- Some travel may be required to manage multi-location technology systems.
Benefits: Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year. To learn more about working at Yum! -Click here. At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ( YRSG ) and Yum Connect, LLC ( Yum Digital and Technology )(collectively, Yum ) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.US Job Seekers/Employees - Click here to view the Know Your Rights poster and supplement and the Pay Transparency Policy Statement.This posting will be open for a minimum of two weeks. Applications will be accepted on an ongoing basis until a candidate is selected.About UsYum! Brands, Inc., based in Louisville, Kentucky, and its subsidiaries franchise or operate a system of over 55,000 restaurants in more than 155 countries and territories under the company's concepts - KFC, Taco Bell, Pizza Hut and the Habit Burger Grill. The Company's KFC, Taco Bell and Pizza Hut brands are global leaders of the chicken, Mexican-style food, and pizza categories, respectively. The Habit Burger Grill is a fast casual restaurant concept specializing in made-to-order chargrilled burgers, sandwiches and more. In 2023, the KFC, Taco Bell and Pizza Hut brands were ranked in the top five of Entrepreneur's Top Global Franchises Ranking. In addition, in 2023 Yum! Brands was included on the Bloomberg Gender Equality Index; Forbes' list of America's Best Employers for Diversity; and Newsweek's lists recognizing America's Most Responsible Companies, America's Greatest Workplaces for Diversity and America's Greatest Workplaces for Women. In 2022, the Company was named to the Dow Jones Sustainability Index North America. As the world's largest restaurant company, we have a clear and compelling mission: to build the world's most loved, trusted, and fastest-growing restaurant brands. The key and not-so-secret ingredient in our recipe for growth is our unrivaled culture and talent, which fuels our results. To that end, we're looking for talented, motivated, team-oriented individuals to join us and have the opportunity be your best, have fun, make friends, and make a positive impact. We are excited about the future growth of our brands. In fact, as a company we are opening an average of 8 restaurants a day worldwide! This growth creates endless opportunities for professional, as well as personal growth. Customer sentiment and love for our brands is the fuel for our excitement! Taco Bell has been named one of the 10 Most Innovative Companies in the World by Fast Company. Pizza Hut delivers more pizzas than any other pizza company in the world, KFC's still uses its 75-year-old finger-lickin' good recipe, including secret herbs and spices to hand-bread its chicken every day, and the Habit Burger Grill is looking to expand its regional footprint across the country.Check Out Some Of Our Great Benefits (Some available at HQ locations only)
- Recognition based culture and unique, fun events year round
- 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
- 4 weeks of vacation per year plus holidays
- Onsite childcare through Bright Horizons
- Onsite dining center (yes, you can eat KFC, Taco Bell or Pizza hut every day!)
- 2 paid days off per year to volunteer
- Tuition reimbursement, education benefits and scholarship opportunities
- Healthcare and dependent care flexible spending accounts
- Company paid life insurance
- Generous parental leave for all new parents and adoption assistance program
- Onsite dry cleaning, laundry services, concierge
- Onsite gym with fitness classes and personal trainer sessions
- Discounts for life's adventures (ex: theme parks, wireless plans, etc.)
- Comprehensive medical, vision and dental including prescription drug benefits and 100% preventive care
- Grow Yourself Week which is devoted to your personal development